What documents do I need to activate my Focal warranty ?

To benefit from the warranty on your Focal product, it is essential to provide your purchase invoice. This document constitutes essential proof of warranty.

In certain circumstances, visual evidence may be required. This may include detailed photographs or an in-depth description of the defective condition or need for repair of your product.

We strongly recommend that you retain the original packaging. This may be necessary for the return of your product, ensuring safe and proper transport.

When making your warranty claim, please provide accurate contact details, such as your e-mail address and telephone number. This will ensure smooth communication throughout the warranty process.

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