Support

Welcome to Focal Support

Whether you need answers to your questions, documentation, advice or assistance of any kind, you've come to the right place. Immerse yourself in our world and let us accompany you every step of the way through your Focal experience.

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FREQUENTLY ASKED QUESTIONS

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Do materials have an impact on acoustic quality ?

The materials used in the manufacture of loudspeakers have a significant impact on acoustic quality.  1. The cabinet can be made of high-quality wood to enhance the listening experience and reduce unwanted resonance and vibration. The Aria Evo X floor-standing speaker features a high-quality cabinet.  2. Loudspeaker cones can be made of aramid fibre, polypropylene, metal or paper. Composites are chosen for their lightness and rigidity, which influence resonance and frequency. The Aria Evo X loudspeaker range, for example, features Flax (French flax) cone drivers.  3. Speaker suspensions must be flexible and can therefore be made of rubber, as is the case with the Chorus range.  4. Internal acoustic insulation incorporates materials such as wool or acoustic foam to limit resonance. The speakers in the Aria EVO X range incorporate internal acoustic insulation based on acoustic foam.  5. The external covering plays an aesthetic role but also a role in reducing sound resonance. Suggestions related to this article : - Beryllium vs aluminium, what are the differences ?
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Where can I buy and test Focal products ?

You can find and experience Focal products in various locations, taking into account your preferences and location. Focal has a worldwide network of official dealers where you can request a product demonstration. To find a dealer near you, please refer to the following link : Find a reseller. In the Focal Powered by Naim areas, you have access to the full range of products. You can request a product demonstration in optimal conditions (listening areas and rooms, headphone bars). To locate a Focal Powered by Naim store near you, please refer to the following link : Focal Powered by Naim. Focal takes part in specialist audio trade fairs and events. Taking part in these events gives you the opportunity to discover first-hand the performance of the brand's innovations and it is generally possible to place orders for products. Online sites specialising in high-end audio may have a selection of Focal products. Suggestion related this the article : - What is a Focal Powered by Naim store ?
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What is a Focal Powered by Naim store ?

Focal Powered by Naim shops are dedicated to the presentation and sale of Focal and Naim audio products. Their purpose is to offer optimal conditions for all customers to discover and test the different product ranges and the world of the brands. They take the form of entire shops or areas and corners set up within audio chains. Headphone bars and listening rooms allow customers to experience Focal sound for themselves. Each customer is also guaranteed tailor-made support from the choice of product through to its installation and commissioning. To find out more about the Focal Powered by Naim network and/or find a store near you, go to: Focal Powered by Naim. Suggestions related to this article : - Where can I buy Focal products ? 
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What are the components of headphones ?

The components of a pair of headphones work synergistically to deliver a quality sound experience to the user.  The components of a headset include : 1. The loudspeakers, which produce sound by converting an electrical signal into sound vibrations.  They are made up of :  Moving coils that create a magnetic field that causes the diaphragms to vibrate.  Diaphragms, which are the membranes inside the loudspeakers that vibrate in response to an electrical signal to create sound waves. Magnets, used to create a continuous magnetic field that interacts with the moving coils, allowing them to move and produce sound. A suspension system that maintains the movement of the diaphragm and ensures it returns to its equilibrium position, thus ensuring accurate sound reproduction. A motor that generates a magnetic field to interact with the electric current.  A bowl that acts as a support structure, helping to maintain stability.  2. Cables to connect the loudspeakers to the source device. In the case of wireless headphones, the connection can be established via Bluetooth®.  3. The audio connectors allow the audio signal from the source device to be transmitted to the helmet speakers.  4. Helmet shells can be open or closed. Closed" helmets may include ANC (Active Noise Cancellation) technology to reduce ambient noise.  5. The headband that holds the headphones on the user's head.  6. The yoke provides the link between the headband and the ear cushions, adjusting the size of the headphones to the user's head size. This ensures that the headphones are comfortable to wear.  7. The ear cushions surround the speakers and contribute to comfort and sound quality. Suggestion related to this article : - Where can I buy Focal products ? - What is a Focal Powered by Naim store ?

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